It has made the reporting of the HMDA information so much better, very streamlined. Click image to enlarge. Online support -- click to send email: Excellent organizational and critical thinking skills Computer and Microsoft Office product skills — Word, Excel, Outlook. Adaptability to changes in work environment Values integrity, innovation and success. 
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It has made the reporting of the HMDA information so much better, very streamlined.
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Work with clients, co-workers or third parties professionally and tactfully. Questspft Qualifications That Are a Plus: Ask probing questions to identify needs in order to properly route the call. Thoroughly document all interactions with clients in case tracking system within 10 minutes of completing a call.
It can be installed locally or on a network. Click image to enlarge.
Experience with integrating advanced reporting engines. Online support -- click to send email: Customer centric remains a top focus which makes phone and email interactions enjoyable.
Support & Training - Learn How to Use Our Software
Product Support and Training We pride ourselves on the Power, Reliability, Quality, and Efficiency of all of our products and services. Excellent written and verbal communication skills. Only local candidates will be considered.
Easy to Use No special training or seminars required -- though we offer free online quesstsoft to help you get the most out of the system. The Most Flexible S.
Maintains job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations. This may include financial institution, compliance, or technical information. Send a file to QuestSoft.
Previous software testing skills preferred. QuestSoft is a leading provider of comprehensive compliance software and services for the banking, credit union and mortgage lending industries. We are actively seeking a full-time Customer Support team member with previous support experience to join our Laguna Hills call center team. Familiarity with version control systems. Excellent organizational and critical thinking skills Computer and Microsoft Office product skills — Word, Excel, Outlook.
Exempt data points can be changed at any time. You will be responsible for assisting to maintain the company's network infrastructure. History and Experience QuestSoft was established in and has had consistent ownership since its inception.
Compliance RELIEF - HMDA, CRA, Fair Lending, and Mortgage Call Reports
We are well versed in HMDA, CRA, Geocoding, Fair Lending and automated compliance, and our social media platforms give customers the ability to take advantage of our compliance expertise and participate in the process. Our products and services are powerful, yet easy-to-use. Ability to learn various loan origination systems and how to troubleshoot them. Like us on Facebook and follow us on Twitter to stay up to date with the latest news in mortgage compliance.
Helpdesk Tier 1 Support.
As an advanced-level Customer Support Representative in our service center, you will be responsible for providing high-level technical support to QuestSoft clients including responding to customer calls and emails, troubleshooting database issues, analyzing and providing the right solution.
Participate in QuestSoft or client specific product testing as required.
QuestSoft® Launches Fair Lending RELIEF™ to Compliance RELIEF™ Platform
Provide support or assistance to QuestSoft Sales and Training staff as required. Works well in a team environment. We pride ourselves on the Power, Reliability, Quality, and Efficiency of all of our products and services. Resolve technical problems, detect patterns of issues, and coordinate with IT staff and supervisor regarding persistent problems.
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